{"id":690,"date":"2025-03-06T21:12:38","date_gmt":"2025-03-06T20:12:38","guid":{"rendered":"https:\/\/www.libre-escale.fr\/?page_id=690"},"modified":"2025-07-02T15:12:00","modified_gmt":"2025-07-02T13:12:00","slug":"cgv","status":"publish","type":"page","link":"https:\/\/www.libre-escale.fr\/index.php\/cgv\/","title":{"rendered":"CGV"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"690\" class=\"elementor elementor-690\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18bdbf7 e-flex e-con-boxed e-con e-parent\" data-id=\"18bdbf7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6cc6c9 elementor-widget elementor-widget-text-editor\" data-id=\"d6cc6c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Conditions<strong>&nbsp;G\u00e9n\u00e9rales de Vente (CGV)<\/strong><\/p>\n<p><span style=\"color: #1ba9aa;\"><strong>1. Objet<\/strong>&nbsp;<\/span><\/p>\n<p>Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) d\u00e9finissent les conditions dans lesquelles Libre Escale (ci-apr\u00e8s \u00ab&nbsp;le Prestataire&nbsp;\u00bb) propose des services de conseil et de planification de voyage \u00e0 ses clients (ci-apr\u00e8s \u00ab&nbsp;le Client&nbsp;\u00bb).&nbsp;Il est pr\u00e9cis\u00e9 que le Prestataire n\u2019agit pas en tant qu\u2019agence de voyages et ne r\u00e9alise aucune r\u00e9servation au nom du Client.<\/p>\n<p><span style=\"color: #1ba9aa;\"><strong>2. Prestations propos\u00e9es<\/strong>&nbsp;<\/span><\/p>\n<p>Le Prestataire fournit un service de planification de voyage personnalis\u00e9, comprenant :<\/p>\n<ul data-spread=\"true\">\n<li>\n<p><strong>H\u00e9bergement<\/strong>&nbsp;:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Proposition de 3 h\u00e9bergements par \u00e9tape, selon les crit\u00e8res d\u00e9finis par le Client.<\/p>\n<\/li>\n<li>Possibilit\u00e9 de faire une recherche suppl\u00e9mentaire gratuite si aucun des 3 h\u00e9bergements propos\u00e9 ne correspond au Client.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul data-spread=\"true\">\n<li style=\"list-style-type: none;\">\n<ul data-spread=\"false\">\n<li>\n<p>Toute nouvelle proposition d&rsquo;h\u00e9bergement suppl\u00e9mentaire sera factur\u00e9e.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Activit\u00e9s et visites<\/strong>&nbsp;:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Suggestions d\u2019activit\u00e9s et de sites incontournables, selon les pr\u00e9f\u00e9rences du Client.<\/p>\n<\/li>\n<li>\n<p>Informations pratiques sur les r\u00e9servations et les disponibilit\u00e9s.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Transport<\/strong>&nbsp;:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Proposition de 2 options de vols ou de trains pour le trajet domicile \u2013 destination.<\/p>\n<\/li>\n<li>\n<p>Conseils sur la location de v\u00e9hicules et transports sur place.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Carnet de voyage personnalis\u00e9<\/strong>&nbsp;:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Regroupe toutes les informations essentielles pour le voyage (itin\u00e9raire, contacts, conseils pratiques, plans, etc.).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p><strong>Sp\u00e9cificit\u00e9 de l\u2019offre \u00ab&nbsp;Petit budget&nbsp;\u00bb<\/strong>&nbsp;:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Recherche de transport pour le trajet domicile \u2013 destination uniquement (pas de recherche de transport \/ d\u00e9placement sur place)<\/p>\n<\/li>\n<li>Proposition de 3 h\u00e9bergements par \u00e9tape, selon les crit\u00e8res d\u00e9finis par le Client.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-spread=\"false\">\n<li>&nbsp;Pas de carnet de voyage inclus dans cette offre<\/li>\n<\/ul>\n<ul data-spread=\"false\">\n<li>Possibilit\u00e9 de transformer l\u2019offre petit budget en offre compl\u00e8te (WE \/ petit s\u00e9jour, ou long s\u00e9jour). Dans ce cas, les 80\u20ac seront d\u00e9duits du prix de l\u2019offre compl\u00e8te.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div>Les suggestions fournies par le Prestataire sont \u00e9tablies selon les informations disponibles au moment de la recherche. Le Prestataire ne garantit pas la disponibilit\u00e9 des h\u00e9bergements, activit\u00e9s ou transports au moment de la r\u00e9servation par le Client.<\/div>\n<div>&nbsp;<\/div>\n<p><span style=\"color: #1ba9aa;\"><strong>3. Tarifs et paiement<\/strong><\/span><\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Les tarifs des prestations sont indiqu\u00e9s sur le site libre-escale.fr ou communiqu\u00e9s sur devis.<\/p>\n<\/li>\n<li>\n<p>Pour les montants sup\u00e9rieur \u00e0 250\u20ac, un acompte de&nbsp;<strong>50 %<\/strong>&nbsp;du montant total est demand\u00e9 \u00e0 la validation du devis. Le solde doit \u00eatre r\u00e9gl\u00e9 avant la remise du carnet de voyage.<\/p>\n<\/li>\n<li>\n<p>Pour les montants inf\u00e9rieurs \u00e0 250\u20ac, le solde est demand\u00e9 \u00e0 la validation du devis.<\/p>\n<\/li>\n<li>\n<p>Les paiements sont accept\u00e9s par&nbsp;<strong>virement bancaire \/ PayPal \/ autre mode de paiement<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Toute demande de modification apr\u00e8s validation du devis pourra faire l\u2019objet d\u2019une facturation suppl\u00e9mentaire, dont le montant sera communiqu\u00e9 au Client avant toute prestation compl\u00e9mentaire.<\/p>\n<\/li>\n<\/ul>\n<p><span style=\"color: #1ba9aa;\"><strong>4. Droit de r\u00e9tractation et annulation<\/strong>&nbsp;<\/span><\/p>\n<p>Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, le droit de r\u00e9tractation de 14 jours ne s\u2019applique pas aux prestations de service d\u00e9j\u00e0 entam\u00e9es avec l\u2019accord du Client.&nbsp;<\/p>\n<p><span style=\"font-size: 14px; text-align: var(--text-align);\">Toute demande d\u2019annulation doit \u00eatre effectu\u00e9e par \u00e9crit \u00e0 l&rsquo;adresse mail \u00ab\u00a0contact@libre-escale.fr\u00a0\u00bb. Si l\u2019annulation intervient avant le d\u00e9but des prestations, le Prestataire se r\u00e9serve le droit de retenir une partie du montant pay\u00e9 en fonction du travail d\u00e9j\u00e0 r\u00e9alis\u00e9. En cas d\u2019annulation apr\u00e8s la remise du carnet de voyage, aucun remboursement ne pourra \u00eatre accord\u00e9.<\/span><\/p>\n<p><span style=\"color: #1ba9aa;\"><strong>5. Responsabilit\u00e9s<\/strong><\/span>&nbsp;<\/p>\n<p>Le Prestataire fournit un service de conseil et ne r\u00e9alise aucune r\u00e9servation. Il ne peut \u00eatre tenu responsable des modifications, annulations ou probl\u00e8mes survenus lors du voyage (retards, perte de bagages, conditions climatiques, etc.). Le Client reste responsable de ses r\u00e9servations et doit v\u00e9rifier la validit\u00e9 de ses documents de voyage (passeport, visa, assurances, etc.).<\/p>\n<p>Le Prestataire ne pourra \u00eatre tenu responsable des erreurs commises par le Client lors de ses r\u00e9servations (ex. mauvaise date, erreur de nom, non-respect des conditions de modification ou d\u2019annulation des prestataires tiers). Il appartient au Client de v\u00e9rifier les conditions g\u00e9n\u00e9rales des fournisseurs aupr\u00e8s desquels il effectue ses r\u00e9servations.<\/p>\n<p><span style=\"color: #1ba9aa;\"><strong>6. Propri\u00e9t\u00e9 intellectuelle<\/strong><\/span>&nbsp;<\/p>\n<p>Le carnet de voyage et les documents fournis sont destin\u00e9s \u00e0 un usage personnel et ne peuvent \u00eatre copi\u00e9s, partag\u00e9s ou revendus sans autorisation.<\/p>\n<p>En cas de diffusion, copie ou revente non autoris\u00e9e des documents fournis par le Prestataire, le Client s\u2019expose \u00e0 des poursuites pour violation des droits de propri\u00e9t\u00e9 intellectuelle.<\/p>\n<p><span style=\"color: #1ba9aa;\"><strong>7. Protection des donn\u00e9es personnelles<\/strong><\/span>&nbsp;<\/p>\n<p>Les informations collect\u00e9es sont destin\u00e9es \u00e0 la bonne ex\u00e9cution des services et ne sont pas communiqu\u00e9es \u00e0 des tiers. Le Client dispose d\u2019un droit d\u2019acc\u00e8s, de rectification et de suppression de ses donn\u00e9es, conform\u00e9ment au RGPD.<\/p>\n<p><span style=\"color: #1ba9aa;\"><strong>8. Litiges et droit applicable<\/strong><\/span>&nbsp;<\/p>\n<p>Les pr\u00e9sentes CGV sont r\u00e9gies par le droit fran\u00e7ais. Tout litige sera soumis aux tribunaux comp\u00e9tents du domicile du Prestataire.<\/p>\n<p data-start=\"187\" data-end=\"615\">Conform\u00e9ment aux articles L.612-1 et suivants du Code de la consommation, en cas de litige non r\u00e9solu entre le Prestataire et le Client, ce dernier a la possibilit\u00e9 de recourir gratuitement \u00e0 un m\u00e9diateur de la consommation. Libre Escale a adh\u00e9r\u00e9 au service de m\u00e9diation du <strong data-start=\"498\" data-end=\"575\">CM2C (Centre de M\u00e9diation de la Consommation de Conciliateurs de Justice)<\/strong>. Le Client peut saisir ce m\u00e9diateur :<\/p>\n<ul style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: 'Open Sans', sans-serif; font-size: 14px; font-style: normal; font-weight: 400;\" data-start=\"616\" data-end=\"969\">\n<li data-start=\"616\" data-end=\"680\">\n<p data-start=\"618\" data-end=\"680\">en ligne sur le site : <a href=\"https:\/\/www.cm2c.net\" target=\"_new\" rel=\"noopener\" data-start=\"641\" data-end=\"677\">www.cm2c.net<\/a>,<\/p>\n<\/li>\n<li data-start=\"681\" data-end=\"743\">\n<p data-start=\"683\" data-end=\"743\">par voie postale : CM2C \u2013 49 rue de Ponthieu, 75008 Paris,<\/p>\n<\/li>\n<li data-start=\"744\" data-end=\"969\">\n<p data-start=\"746\" data-end=\"969\">ou par courriel : <strong data-start=\"764\" data-end=\"781\"><a rel=\"noopener\" data-start=\"766\" data-end=\"779\">cm2c@cm2c.net<\/a><\/strong><\/p>\n<\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\">Avant toute saisie du m\u00e9diateur, le Client doit adresser une r\u00e9clamation \u00e9crite au Prestataire. Le recours \u00e0 la m\u00e9diation est facultatif mais recommand\u00e9 avant toute action judiciaire.<\/span><\/p>\n<div>&nbsp;<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conditions&nbsp;G\u00e9n\u00e9rales de Vente (CGV) 1. 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